Refund Policy
Clear guidelines for our refund procedures and your rights as a customer
Refund Eligibility Criteria
At mornelithavo, we understand that circumstances change, and we've designed our refund policy to be fair while maintaining the quality of our educational programs. Our refund eligibility is based on specific timeframes and completion requirements.
14-Day Full Refund
Complete refund available within 14 days of purchase for any course or program, provided less than 25% of content has been accessed.
30-Day Partial Refund
75% refund available within 30 days if you've completed less than 50% of the program content and can demonstrate a valid reason for discontinuation.
60-Day Exceptional Cases
Medical emergencies or documented hardship situations may qualify for special consideration beyond standard timeframes, reviewed case-by-case.
Refund Process Steps
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:
Submit Refund Request
Contact our support team via email at info@mornelithavo.com with your enrollment details, reason for refund, and any supporting documentation. Include your full name and course registration number.
Initial Review Process
Our team reviews your request within 2-3 business days, checking eligibility criteria and course completion status. You'll receive an acknowledgment email with a reference number.
Decision Notification
Within 5-7 business days, we'll notify you of the decision via email. If approved, we'll outline the refund amount and expected processing timeline.
Payment Processing
Approved refunds are processed within 10-14 business days. The refund appears on your original payment method, though bank processing times may add 3-5 additional business days.
Important Considerations
Refunds for courses purchased with promotional discounts or bundle deals will be calculated based on the promotional price paid, not the original course value. Digital certificates and completion credentials must be returned or invalidated as part of the refund process. Course access is immediately revoked upon refund approval.
Payment Methods & Processing Times
The timeline for receiving your refund depends largely on your original payment method. Credit card refunds typically process fastest, while bank transfers and PayPal payments may take additional time due to their internal processing requirements.
For credit card payments, expect 5-10 business days after our processing is complete. Bank transfers can take 7-14 business days, while PayPal refunds usually appear within 3-7 business days. If you used multiple payment methods for a single purchase, we'll refund proportionally to each method used.
International payments may experience longer processing times due to currency conversion and international banking procedures. We recommend contacting your financial institution if a refund hasn't appeared within the expected timeframe, as some banks hold refunds for additional verification.
Special Circumstances
We recognize that life sometimes presents unexpected challenges. Medical emergencies, job loss, or family hardships may warrant special consideration beyond our standard refund windows. Each case is evaluated individually, and we often work with students to find alternative solutions like course deferrals or payment plans.
Technical issues that prevent course access or completion may also qualify for full refunds regardless of timeframe, provided the issues couldn't be resolved through our technical support process. We maintain detailed logs of technical support interactions to verify these situations.
Questions About Refunds?
Email: info@mornelithavo.com
Phone: +61 242 252 526
Address: Suite 73/58-62 Water St, South Toowoomba QLD 4350, Australia
Support hours: Monday-Friday 9:00 AM - 5:00 PM AEST